Projects / Cerb

Cerb

Cerb is a fast and flexible Web-based platform for business collaboration and automation. It helps you remember anything about anyone, collaborate from anywhere, deftly reply to a flood of email, automate, stay informed, capture feedback, track time, flag opportunities, manage tasks, share expert knowledge, and otherwise execute efficiently.

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Recent releases

  •  10 Jun 2014 05:45

    Release Notes: This maintenance update includes eight improvements. It fixes an issue in Firefox with mouse position events in dashboards, fixes an issue where inbound worker relay messages weren't processed if the subject line referenced anything other than one valid ticket mask, fixes an issue with authentication signing worker relay messages, fixes an issue where toggling the 'select all' checkbox on worklists multiple times could lead to row selection becoming out of sync before bulk update actions, and removes the Ctrl+E shortcut on replies since this conflicts with Linux and Mac OS X keyboard shortcuts.

    •  03 Jun 2014 07:01

      Release Notes: This maintenance update includes 12 improvements. It improves the 'Create task' and 'Create ticket' actions in Virtual Attendants to properly utilize custom fieldsets, improves the accountability of Activity Log entries generated by customers closing and reopening tickets through the Support Center, fixes an issue in 'Record changed' Virtual Attendant behaviors where some conditions couldn't be configured, fixes an issue with message placeholders in the Web API, and fixes an issue where ticket search worklists had permanent group filters that couldn't be edited.

      •  28 May 2014 07:43

        Release Notes: This maintenance update includes 12 improvements. It changes merging behavior to use the open status if any merged ticket was open, fixes an issue with special characters in Windows-1252 encoded emails, fixes an issue with dragging tabs in Firefox, fixes an issue where unprivileged workers could modify dashboards and snippets, fixes an error when deleting sessions, fixes an issue where bulk updating time tracking records clears the activity field, fixes an issue in the API where the 'sortAsc' field had no effect, and fixes an issue in quick search with numeric values and certain operators.

        •  20 May 2014 00:18

          Release Notes: This maintenance update includes 12 improvements. It implements the ability to enable sender spoofing for relay messages being sent to worker private email addresses, implements the ability to reply to tickets as workers through the Web API, implements the ability to use placeholders in the 'Set owner' action of Virtual Attendants, implements a flag in the UI for messages that were saved without being sent, implements a warning when composing mail with Cc:/Bcc: recipients and no To: address, and fixes an HTML escaping issue in the title of popups.

          •  13 May 2014 07:06

            Release Notes: This maintenance update includes 10 improvements. It implements auto-hyperlinking for text-based custom fields in worklists and profiles, implements multiple line custom field expansion on portals, implements custom field information in the Contexts API response, implements the 'is_defunct' field for address records in the API, fixes an issue with searching attachments in the API, fixes an issue with Outlook calendar attachments, and fixes an issue with invalid default HTTP ports on Community Portal configuration files when using an application server.

            Recent comments

            26 Mar 2013 20:01 jstanden

            @g2mk Thanks for summarizing our licensing information! I'll edit the record to use the 'commercial' tag.

            The editors tend to filter out pricing information in the descriptions (which makes perfect sense). It's front and center on our website. As you've mentioned, the software defaults to a single seat at no cost, and that's a perpetual license that will never expire. By filling out the quick intro survey after installation we bump that to 3 seats at zero cost -- and that contact information is just used to keep in touch about new project updates. We offer higher seat licenses at no cost to charities and open source projects. For commercial/educational/government use, we have paid seats. The license is perpetual, so the right to use the versions you've paid for will never expire. Seats may be renewed annually to provide a combination of support and software updates.

            26 Mar 2013 19:52 jstanden

            @simog Hi there. From the project information on the right, you'll notice that we've maintained a record here for 11 years. Our project is commercial open source. The full source code is on GitHub under a permissive license, which has always been permitted here. The brand on Freshmeat changing to _Freecode_ is very recent compared to how long we've used the site, but I believe that their use of 'free' continues to refer to liberty and not zero cost.

            20 Feb 2013 08:54 aamoruso

            The software is very nice indeed, but sadly it isn't a free one. It's commercial open source.

            01 Feb 2013 19:13 g2mk

            Tagging this kind of software as commercial (or something) would allow to save some time... Here is (below) essential - but unfortunately not quite easy to find - licensing information:

            "Seats determine the maximum number of workers that can use the software at the same time."

            "Register

            In the final step of the installer you are given the opportunity to introduce yourself to the Cerb development team in exchange for a free 3 seat (simultaneous workers) license to help you get started. There are no strings attached. This free license provides full functionality, with no expiration, but it does not include future updates. We hope that you find the software useful, and we’re looking forward to growing along with you.

            If you choose not to register your copy of Cerb then the software will default to Free Mode which is limited to a single seat but has no other restrictions.

            Complete the short survey in exchange for your free license and then click the Register button."

            26 Jan 2013 22:02 simog

            This site is called freecode. Not free advertising for your paid application.

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