Cerb is a fast and flexible Web-based platform for business collaboration and automation. It helps you remember anything about anyone, collaborate from anywhere, deftly reply to a flood of email, automate, stay informed, capture feedback, track time, flag opportunities, manage tasks, share expert knowledge, and otherwise execute efficiently.
|Tags||helpdesk Email Information Management Customer Support customer service Issue Tracking Email Clients (MUA) Communications dashboards groupware Commercial|
|Licenses||Devblocks Public License|
|Operating Systems||Solaris Mac OS X Windows BSD FreeBSD Linux|
|Implementation||HTML jQuery MySQL AJAX PHP 5.3+|
|Translations||English German Russian Spanish Italian Dutch Portuguese|
Release Notes: This maintenance update includes eight improvements. It fixes an issue in Firefox with mouse position events in dashboards, fixes an issue where inbound worker relay messages weren't processed if the subject line referenced anything other than one valid ticket mask, fixes an issue with authentication signing worker relay messages, fixes an issue where toggling the 'select all' checkbox on worklists multiple times could lead to row selection becoming out of sync before bulk update actions, and removes the Ctrl+E shortcut on replies since this conflicts with Linux and Mac OS X keyboard shortcuts.
Release Notes: This maintenance update includes 12 improvements. It improves the 'Create task' and 'Create ticket' actions in Virtual Attendants to properly utilize custom fieldsets, improves the accountability of Activity Log entries generated by customers closing and reopening tickets through the Support Center, fixes an issue in 'Record changed' Virtual Attendant behaviors where some conditions couldn't be configured, fixes an issue with message placeholders in the Web API, and fixes an issue where ticket search worklists had permanent group filters that couldn't be edited.
Release Notes: This maintenance update includes 12 improvements. It changes merging behavior to use the open status if any merged ticket was open, fixes an issue with special characters in Windows-1252 encoded emails, fixes an issue with dragging tabs in Firefox, fixes an issue where unprivileged workers could modify dashboards and snippets, fixes an error when deleting sessions, fixes an issue where bulk updating time tracking records clears the activity field, fixes an issue in the API where the 'sortAsc' field had no effect, and fixes an issue in quick search with numeric values and certain operators.
Release Notes: This maintenance update includes 12 improvements. It implements the ability to enable sender spoofing for relay messages being sent to worker private email addresses, implements the ability to reply to tickets as workers through the Web API, implements the ability to use placeholders in the 'Set owner' action of Virtual Attendants, implements a flag in the UI for messages that were saved without being sent, implements a warning when composing mail with Cc:/Bcc: recipients and no To: address, and fixes an HTML escaping issue in the title of popups.
Release Notes: This maintenance update includes 10 improvements. It implements auto-hyperlinking for text-based custom fields in worklists and profiles, implements multiple line custom field expansion on portals, implements custom field information in the Contexts API response, implements the 'is_defunct' field for address records in the API, fixes an issue with searching attachments in the API, fixes an issue with Outlook calendar attachments, and fixes an issue with invalid default HTTP ports on Community Portal configuration files when using an application server.