Release Notes: This maintenance update includes 10 improvements. It improves the performance and relevancy of quick searches on message contents, fixes an issue whereby multibyte characters could appear corrupted in HTML previews, fixes an issue whereby Ajax requests were sent twice when reordering dashboard widgets, adds a "message_headers" placeholder to snippets and Virtual Attendants, fixes a PHP segfault issue in the mail parser on CentOS, and fixes an "out of memory" error when quoting very large messages.
Release Notes: This maintenance update includes 20 improvements. It implements the ability to create and retrieve activity log data in the REST API and the ability to retrieve groups and buckets in the REST API. Permalink URLs were improved by Romanizing accented and non-Latin characters instead of removing them. Worker relay replies were removed by removing leading blank lines. A problem with temporary files being left on the disk was fixed. An issue where a malformed From: header could prevent incoming messages from processing was fixed. A broken loading image when URL rewriting is disabled was fixed.
Release Notes: This maintenance update includes 23 improvements. It improves the performance and relevancy of fulltext searches by automatically detecting and quoting punctuated terms like email addresses, domains, URLs, IPs, and phone numbers. Phrase searches have stop words removed to improve matching. It implements 'OR' matching in quick search filters. Implements multiple line support for code formatting in the HTML editor. Fixes an issue where UTF-8 characters could become corrupted while displaying original_message.html attachments. Fixes an issue with drag reordering on workspace widgets.
Release Notes: This major update includes 70 new features. Workers and Virtual Attendants can send HTML formatted messages (including inline images) when composing, replying, or broadcasting. Cerb automatically converts CSS blocks to inline attributes for maximum compatibility with mail readers. Workers can relay specific messages to external email accounts without first having to set up a Virtual Attendant behavior. Cerb detects when a new storage object duplicates an existing one, and a link will be created to the same file. Workers can enable the display of Activity Log entries on the ticket timeline.
Release Notes: This maintenance update fixes 8 issues related to direct 6.x upgrades from 4.x and 5.x versions.
Release Notes: This maintenance update includes 14 improvements. The storage service no longer unarchives objects, allowing for efficient persistence in cloud storage. Cerb detects timeouts while downloading messages through POP3/IMAP, and will now gracefully abort. Mail is streamed from mailboxes directly to disk rather than being fully loaded into memory first. Tickets can be searched by group and bucket in the API. Quick search no longer automatically includes leading and trailing wildcards, to improve fulltext performance. This release fixes an issue which caused number-based custom fields not to sort properly in worklists.
Release Notes: This maintenance update includes 12 improvements. The 'Set header' action in 'Before sending worker message' behaviors is now capable of replacing existing mail headers. An issue where the bucket name was always 'Inbox' in some Virtual Attendant behaviors was fixed. A warning was added to the POP3 setup page, stating that downloaded mail will be deleted from the mailbox. In Setup, custom fields can be dragged into a desired order. Global custom fields can be migrated to fieldsets. A loading spinner is shown when clicking the reply button on a ticket profile.
Release Notes: This major update includes 144 new features. A new mobile Web interface provides workers with access to their notifications, workspaces, and Virtual Attendant behaviors while away from their desks. Virtual Attendants now directly own behaviors, making it easier to organize automation workflows. The events and actions available to Virtual Attendants can be restricted by admins. Attendants can delegate behaviors to each other in real time. The simulator can target specific records and public behavior variables can be tested. Automation behaviors can be triggered through the REST API.
Release Notes: This maintenance update includes 13 improvements. When configuring a Virtual Attendant to relay email to workers, the default subject line now contains the ticket mask in order to promote discussion threading even without the standard mail headers. Virtual Attendant behaviors can now include dynamic lists of arbitrary workers when determining a worker for dispatching or other assignment behaviors. Previously, this was limited to groups and static worker lists. Ticket worklists allow data to imported from CSV files, which simplifies merging and importing data from external systems.
Release Notes: This maintenance update includes 23 improvements. The default 'Mail' page created by the 'Help me create a page' wizard now expands the subtotals sidebar on the ticket worklists. When a worker doesn't have an availability calendar configured, viewing the 'Availability' tab on their profile now discloses this fact. All Virtual Attendant behaviors can now use a 'Custom Script' condition to determine outcomes. After importing a file of CSV records into a worklist, the number of imported records is now displayed. The '#comment' action on relay replies works properly again.