queXS is a Web-based CATI (computer assisted telephone interviewing) system. It integrates with queXML for creating questionnaires, LimeSurvey for collecting data, and Asterisk for VoIP telephony. It can be used to operate outbound telephone research centers.
|Operating Systems||OS Independent|
|Translations||Dutch Galician Italian Lithuanian Spanish Brazilian Portuguese Czech Swedish|
Release Notes: This is a single bugfix release. The queXS 1.10.0 database installation script would fail on a fresh installation. Please use queXS 1.10.1 for new installations. It is not essential for users of 1.10.0 to upgrade, although translations have been updated.
Release Notes: Two major new features have been introduced. Operators have been structurally separated from their extensions - this allows for interviewer "hot desking" where extensions are fixed. A questionnaire can be set up to allow for referrals, where an interviewer can generate a new case and sample record within an interview based on information collected from the current respondent. This feature is enabled under questionnaire management. In addition, timezone detection from phone numbers has been improved.
Release Notes: An auto-dialing feature has been added where you can specify for operators using VoIP to automatically dial the next available number after a period of delay. Some bugs related to translations and respondent self-completion have been resolved.
Release Notes: This release fixes a few bugs and adds some useful new features. New features are focused on the data output system. Metadata export has been improved to include case notes, case outcome, total interview time, interview time for the last call, the last number dialed, and the operator who made the last call. SPSS output now includes the caseid. Bugfixes include fixing the display of prefill fields and avoiding a database error at the start of interviews under certain circumstances.
Release Notes: A supervisor chat feature has been introduced which allows operators to chat with a supervisor within the queXS interface (while on a case). The chat is conducted over XMPP/Jabber so the supervisor can use a normal chat client/GMail chat and doesn't have to have the queXS site open in a web browser. The chat status/presence message includes the case the operator is currently on, to make assisting the operator easier.