Projects / SysAid / Releases / helpdesk

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  •  08 Nov 2012 13:39

Release Notes: This release features the new SysAid Mobile Device Management (MDM) capabilities, which let admins control all mobile devices as assets, and is integrated right into Asset Management. It also delivers a new UI design for the Knowledge Base, and dual screen Remote Control. SysAid’s ITIL is officially certified by world renowned Pink Elephant and holds a PinkVERIFY™ v3.1 certification.

Release Notes: This release has a new ITIL package (CMDB, problem management, and change management), SNMP, LDAP refresh, service request quick lists, built-in best practice categories, Improved knowledge base capabilities, and enhanced self-service portal options.

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