WombatDialer is a platform to provide mass outbound calling. This can be used to implement many different services. By offering a set of ready-to-use components and a monitoring GUI, it lets you create complex solution in minutes. It can work on predefined call lists or can dynamically create them over an API (e.g., dial number X after 10:30AM). It shares the load on one or more PBX servers and has flexible rescheduling logic to handle missed calls. It is built to be used with your existing Asterisk PBX, and does not require separate servers or a separate set of lines. It can call over VoIP or through the public telephone network. It is built to integrate with your business processes, and can receive calls to be made over HTTP and/or notify an external system in realtime of calls made and results gathered. It works natively with the QueueMetrics Call-Center Monitoring Suite to produce state-of-the-art campaign analyses and insight.
|Tags||Telephony Dialer asterisk|
|Licenses||Commercial but free to use|
|Operating Systems||any Java|
Release Notes: This release adds many bugfixes, an improved dialer view, and exportation of the details of your campaign runs.
Release Notes: This release adds black lists, CSV upload/download of call lists, agent CLIDs, and more.
Release Notes: This release added reverse dialing (with a preview panel for agents), dynamic call lists for running campaigns, a powerful security model that makes the dialer fully multi-tenant, and more minor tweaks.
Release Notes: Support for queue end-points was improved: the queue state and the connected agent are now displayed when doing Live monitoring. Dynamic handling of call-lists from the Live page was added. A number of small bugs were fixed.
Release Notes: Improved handling of "ghost calls" and improved usability of Live page, plus a set of optimizations on database access that will benefit the largest sites.