Network Tracker and Management is a Web-based network management application. It can store information about all of your network devices, and allows you to track all changes and updates made to the device. Having this information readily available will enhance your ability to troubleshoot network problems.
Freehelpdesk is feature-rich help desk system designed from the ground up to meet the demands of help desk staff and their users. It is a Web-based system that can accept new calls from your users directly into the system. Calls can be tracked and searched to enable faster response times.