Ace Operator enables live click to chat service between company representatives and customers from the company Web site. It allows customers to contact live agents at the click of a button, engage in interactive chat-based conversation, and exchange information using multimedia content. It is an application for support and any kind of customer services over the Web.
Jiplet Container (Java SIP Servlet) is a servlet-like development and runtime environment for SIP applications. The SIP protocol is widely used for voice services over IP networks. This product enables developers to create server-side SIP applications using a component-based model similar to that envisioned by the J2EE architecture. The Jiplet container runs as a standalone server as well as a JBOSS service.
SipExchange is a softswitch that provides standard SIP services like location, proxy, and presence. Using the SipExchange application, service providers can offer VoIP telephone services to their subscribers as well as other services based on voice, video, and instant messaging. SipExchange supports many of the standard subscriber features offered by the traditional telephone exchanges and PBXs. In addition, SipExchange supports external call control capabilities which service providers and software developers can use to create new features and services rapidly and plug them into the SipExchange application. SipExchange works with standard SIP phones that adhere to the SIP protocol standards. Its software architecture is flexible, scalable, and easily extensible. It runs as an enterprise application inside the JBoss server and takes advantage of many services that a J2EE server provides. SipExchange provides a portal-based user interface with which system administrators can manage subscribers and features as well as perform other routine operations. From the portal, subscribers can manage their profiles, view the call detail records, and customize the features to which they have subscribed. Service providers can easily add additional content to the portal and customize the look and feel.
Upgrader is a simple tool that enables Java developers to add software upgrade capability into their applications. An upgrade process typically involves replacing the old version of the binaries with a new version of the binaries and performing data upgrades. It may also need to perform changes to the directory structure. The data upgrade outlined above may involve changes to the configuration files or database. This tool provides a framework which application developers can use to keep track of changes to the application. Every time there is a change in the database schema or configuration files, the application developers can create a "patch" script and add it to the "patch list". The Upgrader tool may be bundled with the application and is typically invoked during the installation and upgrade processes. When it is invoked, it determines the current patch level of the system, determines the patch scripts that need to be executed, sequences the patch scripts, and applies them.